Think of APS as an auto repair shop

People who take their cars in to be repaired are dissatisfied
with the service they receive. There are manifest indications
of serious problems;

• As many as 60% of the cars that are taken in for service simply disappear before they are fixed.

• When the government administers their No Car Left Behind tests; there are significant indications that satisfactory repairs are not being made.
  

• A recent audit by the Council of the Great City Auto Repair Shops revealed that the top mechanics were evaluated by a system that was "subjective and unrelated to their promotions"; that they did not have to demonstrate by any objective means, that they had even minimal competence for their positions as top mechanic.

• A recent audit by the Meyners Auditors of Auto Repair, found that there were very few adequate written rules than governed their business. And, that top mechanics could ignore the rules at will, and that adequate records of the financial side of the APS Auto Repair, were not being kept.
• There are no meaningful standards of conduct and competence for the top mechanics
• and they are only accountable to such standards as there are, by other top mechanics.
• If you are upset with the care given your car, you can only complain to another of the mechanics.
• Auto repairs, despite the deficient quality, are charged to you at top dollar.
  

Realize that no matter how well your car runs when you
take it into the shop for service;
it will come out out of the shop, running less well.

Realize that if somehow; mechanics were honestly accountable to meaningful standards of conduct and competence,

then every car that went into the shop
would come out of the shop running better.


Realize that all you have to do to change the rules in the
APS Auto Repair, is to stand up to them and demand;

Honest accountability to meaningful standards of
conduct and competence.